Service Delivery Operations Lead
Workplace: Warsaw
Why us?
Your challenges
- As a Mid-Level Service Delivery Operations Lead, you’ll use your Salesforce Development expertise to design and implement effective service delivery solutions
- Your day-to-day activities will involve managing service delivery operations, ensuring service level agreements are met, identifying areas for improvement, and providing expert technical guidance and support to project teams
- You should have advanced proficiency in Salesforce Development and expert proficiency in Cloud Services Management
- Manage service delivery operations and ensure service level agreements are met
- Identify areas for improvement and implement solutions to optimize service delivery
- Provide expert technical guidance and support to project teams throughout the implementation lifecycle
Requirements
- Demonstrates interpersonal, collaborative and commitment to operational excellence skills
- English at least at C1 level
- Experience in managing Salesforce-based services
- Excellent coordination, organizational and communication skills
- Proactive approach towards the managed area
- Responsible for the quality of presented reports
- Responsible for service organization
- Responsible for service improvement and optimization
- Taking the role of Problem Coordinator, Major Incident Manager if such problems occur in the service
- Communication with service Roche leaders (i.e.: Delivery Managers, Delivery Service Managers, Roche Support Lead, Lead Developer)
- Responsible for the ongoing adaptation processes to Roche needs
- Extending the cloud size
- Verification of the cloud technical level
- Responsible to set the on-call shifts for upcoming holidays
- Ensuring transfer of knowledge within the team so all team members are able to perform service tasks
- Ensuring that knowledge is appropriately documented
- Ensures process adherence in respective area and initiates corrective actions
- Ensures that tasks performed by the team are in compliance with Roche procedures
- Able to prepare CSV documentation as per Roche requirements such as DCRs, SRAs
- Able to drive the internal Platform Projects and act as Project Manager
- Responsible for the entire team’s performance in order to meet required SLAs and KPIs
- Ensure high satisfaction level of the stakeholders that we are working to
- Facilitates regular ORG CCB meetings by providing input and data for decision process
- Facilitates regular meetings with ORG owners/decision-makers by providing input and data for decision process
We offer
- A full-time contract (B2B also possible)
- Stable and long-term cooperation
- Well-defined career path at the European leader in engineering & IT consulting
- Participation in company conferences, trainings, workshops, integration meetings, etc.
- Certification and training opportunities
- Opportunity to relocate and work in different ALTEN Polska branches
- After completion of the project, opportunity to engage in a subsequent one within the company.
- Introduction and cooperation with dedicated Business Development Manager
- Work in company with #GreatePlaceToWork Certificate
Benefits
- Medicover medical care
- Medicover dental care
- Medicover Benefits platform / Medicover Sport card
- Employee referral program
- E-learning platform
- Layette for a newborn employee’s child
- Group life insurance
- Pension scheme
Do not hesitate and join our team!
NOTICE: We kindly inform you that we will contact the selected people.
Apply now!
Dodatkowe informacje
Personal data processing consent template
Please, include following in your CV:
„I agree to the processing of personal data provided in this document for executing this and future recruitment processes by ALTEN Polska Spółka z o.o., ul Pańska 73, 00-834 Warszawa, pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”.
Possible types of employment
Employment or B2B contract
